How can we help?
Describe what's happening in your own words. “Their card got declined” finds the answer as well as “split payment” does. Or start with the most common ones below.
Happening at the desk
- Check a climber inMatch the code on their phone to the board
- Their code doesn't matchTrust the board, and here's why
- Card declined or balance shortThey pay the rest by card on their phone
- Two people, one phoneOne check-in covers one climber
- Refund a visitMoney goes back to their Wall Pass balance
- The board isn't updatingUsually the internet, sometimes the gym
Running your gym
- Accept your inviteFirst day on Wall Pass
- Connect StripeSo payouts have somewhere to land
- Add or remove staffEveryone gets their own login
- Change your hoursSync from Google, or set them by hand
- Change your day pass priceAnd what Wall Pass charges for it
- Export to a spreadsheetVisits, customers, monthly numbers
Or read it start to finish
New to Wall Pass? Each track reads in order, and the front desk one takes about ten minutes.
At the front desk
Everything a shift needs. If you're new, read these in order. The whole track takes about ten minutes.
Running your gym
For whoever owns the gym's settings, its money and its team.
Running several gyms
For a company with more than one location, and the group admin who runs them.