Delete your account

From the Wall Pass app

Open Settings, scroll to Account, expand Danger zone, and choose Delete account. You will be asked to type the email address or phone number on the account to confirm.

From this page

What is deleted

Your sign-in is deleted outright. The email address and phone number attached to it are released, and you will not be able to sign in again. Your profile stops appearing anywhere in the app, including when other members search for someone to send a gift to.

Any remaining balance on a pass is forfeited. Deleting an account is not a refund, and we cannot restore an account once it is deleted.

What is kept, and why

We keep the records we are required to keep or cannot remove without taking something from someone else:

• Payment and purchase records, for tax, accounting, and dispute resolution.
• Gifts you sent to other members, which are part of their history and not only yours.
• A record that a phone number has claimed a one-time offer, so that a one-per-person promotion cannot be claimed again from a new account.
• Visit records that gyms rely on to reconcile what they are owed.

These are no longer linked to a usable account. To ask about removing them as well, email us and we will tell you what we can remove and what we are legally required to hold.

If you cannot reach either

Email support@getwallpass.com from the address on the account, or tell us the phone number it uses, and we will delete it for you.